Refund & Cancellation Policy

Last Updated: September 2026

At Buransh Retreat, Jageshwar, we aim to provide a clear and transparent booking and cancellation experience. This Refund & Cancellation Policy explains the terms applicable to cancellations, modifications and refunds for bookings made directly with us or through authorised booking platforms.

1. Booking Confirmation

A reservation is considered confirmed only after the required booking details and applicable advance/payment have been received and confirmation has been provided by Buransh Retreat.

The cancellation and refund conditions applicable to a particular reservation will be communicated at the time of booking.

2. Cancellation by Guest

Guests may request cancellation of a confirmed booking by contacting Buransh Retreat through the official contact details provided at the time of booking.

Refund eligibility will depend on:

• The cancellation period applicable to the booking
• The booking date and stay dates
• The amount already paid
• The specific rate or promotional offer selected
• The cancellation terms communicated during confirmation

Some promotional, discounted or special-rate bookings may be non-refundable or may have separate cancellation conditions.

3. Refund Processing

Where a refund is approved, the refundable amount will generally be processed through the original payment method or by another method mutually agreed upon.

Processing time may depend on the payment gateway, bank or financial institution involved.

Any applicable transaction, payment gateway or processing charges may be deducted where permitted and communicated at the time of booking.

4. No-Show

If a guest does not arrive on the scheduled check-in date without prior cancellation or communication, the reservation may be treated as a no-show.

Refunds for no-show reservations will be subject to the cancellation terms applicable to that booking.

5. Early Departure

If a guest checks out before the confirmed departure date, the unused portion of the booking may not automatically qualify for a refund.

Any refund or adjustment will be considered according to the applicable booking and cancellation terms.

6. Modification of Booking

Requests to change check-in dates, check-out dates, room type or number of guests are subject to availability.

A change in booking dates may result in a difference in room rates or other applicable charges.

Any modification will be effective only after confirmation from Buransh Retreat.

7. Cancellation by Buransh Retreat

In exceptional circumstances, Buransh Retreat may need to cancel or modify a reservation due to circumstances such as:

• Property-related emergencies
• Major maintenance issues
• Severe weather or natural events
• Government restrictions
• Safety concerns
• Other circumstances beyond reasonable control

Where Buransh Retreat cancels a confirmed booking and an alternative arrangement cannot reasonably be provided, the applicable amount paid for the affected booking may be refunded in accordance with the booking terms and applicable law.

8. Force Majeure and Travel Disruptions

Events such as landslides, severe weather, road closures, natural disasters, government restrictions, public emergencies or other circumstances beyond the reasonable control of Buransh Retreat may affect travel or the availability of services.

In such circumstances, refund, rescheduling or credit options will be considered based on the circumstances, applicable booking terms and availability.

Travel disruptions affecting a guest’s journey do not automatically guarantee a refund.

9. Third-Party Booking Platforms

If a reservation is made through a third-party website, online travel agency or booking platform, the cancellation and refund policy displayed on that platform may apply.

In such cases, guests may be required to submit cancellation or refund requests directly through the platform through which the booking was made.

10. Food, Activities and Additional Services

Payments for food, experiences, activities, transportation, special arrangements or other additional services may have separate cancellation or refund conditions.

Where an activity is cancelled by Buransh Retreat due to weather, safety concerns or circumstances beyond reasonable control, available alternatives or adjustments will be communicated where practical.

11. Promotional and Special Offers

Special offers, promotional rates, packages and discounted bookings may have specific payment and cancellation conditions.

Unless expressly stated otherwise at the time of booking, promotional or discounted bookings may be subject to restricted cancellation or refund terms.

12. Refund Eligibility

A refund is not automatic merely because a guest chooses not to use a booked service.

Refund eligibility will be determined according to the terms communicated at the time of booking, the reason for cancellation, applicable payment conditions and relevant laws.

13. How to Request a Cancellation or Refund

To request a cancellation, modification or refund, please contact Buransh Retreat using the official contact details provided on our website or booking confirmation.

Please provide:

• Guest name
• Booking/reference number
• Check-in date
• Check-out date
• Registered mobile number
• Reason for cancellation, where applicable

14. Policy Changes

Buransh Retreat reserves the right to update this Refund & Cancellation Policy when required due to changes in services, booking procedures, business practices or applicable laws.

The latest version published on this page will apply to future bookings, subject to the terms already agreed for existing confirmed reservations.

15. Contact Us

For cancellation and refund-related enquiries:

Buransh Retreat
Jageshwar, Uttarakhand, India
Email: myburanshretreat@gmail.com
Phone: +91 8975808349

By making a booking, guests acknowledge that they have read and understood the applicable cancellation and refund terms.